Terms of Use
These terms and conditions relating to the Carpetright Club loyalty programme are applicable to all participants:
1.
The Carpetright Club programme is open to Carpetright upholsterers (hereinafter referred to as ‘participants’ or ‘users’) only. 2.
Participants are not permitted to share their personal details or passwords with third parties.
3.
To develop and manage the Carpetright Club programme, Carpetright joined forces with Touch Incentive Marketing B.V. (hereinafter referred to as: ‘Touch’). This party is also responsible for orders (sales), payments, and the logistical handling of any products participants order. Carpetright is not a party to the contract of sale between Touch and the participants in the Carpetright Club programme.
4.
Participants must agree to these general terms of use.
5.
The Carpetright Club programme is intended for general use. Carpetright assumes that you are who you say you are and that you keep your details up to date. Users are entitled to have only one account in the Carpetright Club programme. Any type of suspect or fraudulent behaviour in relation to the Carpetright Club programme will automatically result in the participant being suspended and/or excluded from participation.
6.
Carpetright reserves the right to promptly exclude participants from participation, without further explanation.
7.
Via their personal online savings account, participants can earn points on the basis of the targets Carpetright has set. 8.
Points can be redeemed for products and experiences as featured in the online range.
9.
Points cannot be redeemed for cash.
10.
The points are automatically lost after inactivity on your savings account for > 6 months.
11.
Points can be redeemed for up to 2 months after the Carpetright Club programme has come to an end, subject to availability of the products featuring in the loyalty programme product range. Participants will be duly notified in advance.
12.
For information about the products in the loyalty programme product range and the logistical process, participants can contact the Touch help desk of the Carpetright Club programme directly.
13.
Touch processes definitive orders for digital e-tickets and e-vouchers on a daily basis (on working days).
14.
Delivery of digital e-tickets and e-vouchers at the participant’s address takes place on the basis of an e-ticket or e-voucher fulfilment process.
15.
E-tickets and e-vouchers ordered are forwarded to the known e-mail address within a maximum of thirty (30) minutes.
16.
Participants will be notified if digital e-tickets or e-vouchers are no longer available and will be reimbursed if they have been settled in points already.
17.
Carpetright and Touch do not assume any responsibility for unforeseen changes in the loyalty programme product range and/or for products not being available for delivery anymore and/or for a possible delay in delivery of the products.
18.
The product offer applies until stocks are exhausted. Typesetting and/or printing errors in the brochure and the product descriptions, including changes in the products depicted, terms and conditions, and point values are reserved.
19.
All products come with a supplier warranty that meets the legal warranty requirements. Where that is not the case, Touch shall assume responsibility for the legal warranty requirements. The warranty terms are commonly enclosed separately or form part of the original packaging. In order to claim under the warranty, some warranty certificates may have to be submitted to the supplier directly. As recipient of the product, responsibility for that rests with the participant. In cases where a participant wants to claim under the warranty or wants to return a product, the Touch help desk of the Carpetright Club programme must be notified in advance by e-mail or post. On receipt, Touch will take charge of the claim and/or the return.
20.
By law, participants are entitled to return a product within fourteen (14) days of purchase, without having to provide any reasons. To this end, Touch will provide participants with a withdrawal form. The option to withdraw may be subject to a number of exceptions.
21.
Carpetright and/or Touch are not responsible for any damage, accident, or consequential losses the participant may suffer via the Carpetright Club programme whether during the lifetime of the Carpetright Club programme or thereafter, irrespective of the cause. The foregoing without prejudice to the applicable statutory obligations Touch, as seller, is bound by vis-à-vis consumers.
22.
Carpetright reserves the right to discontinue the Carpetright Club loyalty programme and/or to amend these terms of use and/or to change the products without further explanation.
23.
Aside from these terms of use, Carpetright is free to impose other terms. In that case, the participants will be duly notified. To avail of the Carpetright Club programme, participants must accept any other terms the Carpetright Club programme is subject to.
24.
Personal data are processed to facilitate the use of the Carpetright Club programme and to communicate about the programme with you. For further details, please refer to our Privacy Statement.
Do you have a question, comment or complaint about the Carpetright Club programme? Make sure to contact the help desk via the following contact details:
Carpetright Club
Blaak 16
3011TA Rotterdam
E-mail address:
support@touchincentive.com
Prefer to speak to a member of customer service in person? The help desk can be contacted Monday to Friday, 09:00 to 17:00, via the following telephone number: 010-2040230